FREQUENTLY ASKED QUESTIONS
As leaders in business-to-business courier services, we get asked a lot of questions about the types of parcels and shipments we can assist our diverse array of clients with. Here are some of the most frequently asked questions about our courier services.
What is the maximum size of the parcel or shipment you can deliver?
Where does Value Express operate?
Can I send parcels internationally?
Do I need to take insurance cover on my shipment?
Are there any restricted good I cannot courier?
For security reasons, we do not move precious metals or stones, jewellery, currency, arms and ammunition, cigarettes or cellular phones. Livestock or plants are also excluded.
How do I package my parcel or shipment?
Can I track the movement of my parcel or shipment?
Visit https://valueexpress.co.za and enter your waybill number in the tracking field provided on the Customer Portal page. If you shipment is not immediately tracking, please contact our Customer Service Department (0861 900 400) to assist with a verbal status update on your shipment.