Welcome to the Value Express Help Centre , your go-to resource for quick answers, useful guides, and support. Whether you have questions about our services, shipments, or account management, we’re here to make your experience smooth and hassle-free.
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As leaders in business-to-business courier services, we get asked a lot of questions about the types of parcels and shipments we can assist our diverse array of clients with. Here are some of the most frequently asked questions about our courier services.
Value Express is able to handle a wide variety of parcel and shipment sizes, from 1 kg to 32 tons on all service types.
We have a national footprint, with 7 branches.
Yes, we offer cross-border courier services as well as international courier services.
We offer R1000 insurance cover for a nominal fee per waybill. Should you wish to insure your freight at a higher value, please contact our Customer Service Department (0861 900 400) to be quoted.
Certain items are excluded such as: explosives, flammable solids (matches, certain batteries), radioactive materials, flammable gas (gas cylinders, lighter fuel, aerosols), oxidising substances, corrosives, flammable liquids, poisons.
For security reasons, we do not move precious metals or stones, jewelry, currency, arms and ammunition, cigarettes or cellular phones. Livestock or plants are also excluded.
You are responsible to package your parcel or shipment in such a way that it is protected against damage that may occur with normal handling procedures.
Yes, your waybill number (indicated below the barcode) on your waybill is your reference for tracking purposes.
Click here and enter your waybill number in the tracking field provided on the Customer Portal page. If your shipment is not immediately tracking, please contact our Customer Service Department (0861 900 400) to assist with a verbal status update on your shipment.
Our services are available to businesses who ship frequently and have an active account with us.
We operate on an account basis only, terms of which will be established when opening an account.
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